Community Support Officer

  • Casual
  • Designated Position*

We are seeking to recruit a team of Aboriginal and/or Torres Strait Islander workers in our Non Placement Support Services (NPSS) Department to provide Supervised Contact/ Transport Services, Mentoring and Crisis Care. This is an exciting opportunity for suitable applicants to be a positive role model within the community who will form part of a team in a growing organisation. CSO’s will provide services to our Out of Home Care team as well as other external organisations.

N/A – casual Pool

The Community Support Officer is responsible to the Non Placement Support Services Manager
(NPSS). The Community Support Officer, under the direction of the Manager will provide:

  • MENTORING: To work with children, young people and families identified as needing support by
    implementing specific agreed upon one-to-one programmes in order to achieve goals
    established as part of the case plan.
  • TRANSPORT: To transport children in OOHC to planned activities, family visits and
  • SUPERVISED CONTACT: To supervise the contact that children in OOHC have with their
    birth/natural family.

The key responsibilities of this position relate to:

  • Carrying out duties promptly and professionally as directed by the NPSS Manager.
  • Ensuring case notes and record of contact with clients are well documented and signed off by
    the NPSS Manager.
  • All contact with clients of the service recorded and the NPSS Manager is aware of such contact.
  • All contact with clients of the service is in line with all legal and legislative requirements (this
    includes Mandatory reporting).
  • SCMSAC Policy and Procedures are followed at all times.
  • Adhere to professional and ethical standards set by SCMSAC.


  • Accept personal responsibility and be accountable for professional practice.
  • Actively promote quality improvement activities throughout the service and organisation.
  • Maintain professional skills and knowledge via appropriate staff development activities.
  • High level of integrity in respect to maintaining the confidentiality of the service and client
  • Attend and participate professionally in productive team and/or staff meetings.


  • Actively promote the services philosophy, policies and procedures of the SCMSAC.
  • Maintain confidentiality regarding other staff, clients and the affairs of the organisation.
  • Provide timely professional reports to the NPSS Manager as requested.
  • Ensure the maintenance and responsible use of resources such as vehicles and equipment and
    report any relevant issues to the NPSS Manager.
  • Attend other duties as directed by the NPSS Manager.

Essential Qualifications, knowledge and skills:

  1. Aboriginality*
  2. The ability to work with local Shoalhaven Aboriginal Communities.
  3. The ability to work within or form productive and professional working relationships with stakeholders, other agencies and/or service providers.
  4. High level communication skills, both written and oral.
  5. Understands the importance of handling sensitive confidential client or service information.
  6. An ability to work as a member of a team with or without supervision.
  7. A current Driver’s License.
  8. Knowledge and commitment to principles and practices of WH&S and EEO and how they apply in the workplace.
  9. Appropriate clearances via “Working with Children Checks” and “National Criminal Records Checks” prior to engagement of services.

Desirable Qualifications, Knowledge and Skills:

  • Knowledge and/or experience in aspects of an Out Of Home Care Service.

Education and experience required:
The position holder should ideally have an understanding of the following:

  • The role of an Out of Home Care Service and the focus on the provision of positive outcomes for
  • Possess well developed organisational and sound initiative skills.
  • Have appropriate interpersonal skills to handle sensitive and confidential client information at all
  • Maintain professional conduct at all times when dealing with other work peers within SCMSAC
    and foster carers and/or clients of the service.
  • Meet deadlines as set by the NPSS Manager.


Applications must address the key competencies (selection criteria):  For an Information Package containing position description, selection criteria and an employment application, please contact Human Resources via email or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2012 – 2015.