Quality and Safety Officer

  • 1 x Full Time
  • Fixed Term
  • Nowra

The role is responsible for coordinating and facilitating service accreditations and supporting compliance with work health and safety legislation, with a strong focus on continuous improvement.

13 August 2020


The Quality and Safety Officer works collaboratively within the Shared Services team, and in consultation with staff across all SCMSAC Sections/Programs, to establish and maintain an integrated quality and safety management system.


  • Promote quality and safety initiatives and cultivate a culture of continuous improvement
  • Lead and implement specified internal auditing practices
  • Coordinate stakeholders and facilitate preparation for accreditations
  • Contribute to the development, review and implementation of relevant policies and procedures
  • Contribute to the development, review and implementation of tools and resources to support quality and safety processes
  • Prepare and review quality and safety reports to identify gaps or trends that inform organisational planning and decision making
  • Regularly report on SCMSAC’s performance against standards and legislative requirements
  • Assist with maintaining the Quality and Safety Register, including tracking resolutions and corrective actions
  • Monitor and support the effective management of incidents, hazards and complaints in line with SCMSAC policy and procedure, including conducting investigations as required
  • Consult with SCMSAC staff, clients and the Community via surveys, focus groups, committees etc. to evaluate service performance and support continuous improvement
  • Assist with the development and delivery of quality and safety training, including sourcing suitable external providers where appropriate
  • Maintain knowledge of current quality and risk practices in the health, community services and other relevant sectors
  • Arrange and attend regular meetings of SCMSAC’s Work Health and Safety (WHS) Committee
  • Comply with all SCMSAC Policies and Procedures
  • Other duties as reasonably directed by the CEO or delegate


Applications must address the key competencies (selection criteria):  For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email hr@southcoastams.org.au or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2012 – 2015.