Make a real difference in our community.

At South Coast Medical Service Aboriginal Corporation (SCMSAC), you’ll be part of a culturally safe, inclusive, and values-driven team making meaningful change across communities in the Illawarra, Shoalhaven, Far South Coast, and Goulburn regions. We're a not-for-profit Aboriginal Community Controlled Organisation delivering holistic health, wellbeing, and family services. While many of our programs and services are designed specifically for Aboriginal children and families, some of our teams also work with and support the broader community. Cultural connection is at the heart of everything we do, shaping how we support families, strengthen communities, and inspire future generations.

Work with purpose, in a location you love, with an organisation that makes a difference.

The Role

We are seeking a passionate and dedicated Quality and Compliance Officer. In this role you be responsible for coordinating and facilitating service accreditations and supporting compliance in consultation with staff across all SCMSAC Sections/Programs to establish an integrated quality and compliance management system, with a strong focus on continuous improvement.

key responsibilities

• Promote quality and compliance initiatives and cultivate a culture of continuous improvement.
• Lead and implement specified internal auditing practices.
• Contribute to the development, review and implementation of relevant policies and procedures.
• Contribute to the development, review and implementation of tools and resources to support quality and compliance processes.
• Prepare and review quality and compliance reports to identify gaps or trends that inform organisational planning and decision making.
• Assist with the development and delivery of training, including sourcing suitable external providers where appropriate.
• Maintain knowledge of current quality and risk practices in the health, community services and other relevant sectors.
• Maintain the Quality and Safety Register accurately and keep it updated.

Essential Criteria

• Relevant tertiary qualifications, with a minimum of two years’ experience in a similar role.
• Experience with accreditation processes.
• Demonstrated computer proficiency, including the use of all Microsoft Office applications and client record and data management systems.
• Ability to learn new technology including data analysis and reporting programs.
• Strong verbal, written and interpersonal communication skills, including report writing and active listening.
• Excellent planning and time management skills.
• Sound understanding of quality and risk management principles, frameworks and methodologies, including auditing and continuous improvement.
• Ability to analyse information and interpret statistical data to identify trends and resolve issues.
• Demonstrated flexibility and initiative in the workplace.
• Ability to work effectively both independently and under supervision.
• High attention to detail.
• Current Working with Children Check and National Police Check.
• Current Drivers Licence.

Desirable

• Community, and/or human services experience  highly regarded
• Knowledge of legislation and accreditation standards relevant to SCMSAC services.
• Experience with project management and/or accreditation process.