Family Connect and Support Caseworker

  • Full Time
  • 2 year Fixed Term
  • Nowra

The Family Connect and Support Caseworker is required to work as part of a responsive and dedicated team who are responsible for providing comprehensive assessment, proactive outreach, short term case planning and coordination and active holding to achieve outcomes for vulnerable children, young people and their families.

5 March 2021


Family Connect and Support is a whole of family early intervention service that provides support to children, young people and families who need assistance to address and prevent the escalation of current issues, but whose concerns fall below the threshold of statutory child protection intervention. Family Connect and Support’s aim is to work with children, young people and their families to keep them safe and well in their family through active outreach, outbound referrals, short term case planning and co-ordination, and active holding.

The Caseworker will establish and maintain a good working relationship with local support services that can assist the families that they are working with. The Caseworker will have a sound knowledge of local support services and their referral pathways to ensure that families receive a timely and efficient service.


  • Undertake and meet all outbound referral, case coordination and active holding responsibilities in relation to individual children, young people and their families allocated by the PSP Manager – Preservation
  • Complete all relevant documents and records for each family within the given time frames and all other paperwork relevant to the role in line with organisational policies and procedures
  • Maintain regular, effective and meaningful contact with children, young people and their families
  • Ensure that good working relationships are established and maintained with local support services, as well as a sound knowledge of the local support services available to families
  • Where applicable ensure that family case plans are completed and reviewed within designated timeframes, and facilitate the attendance of all key stakeholders at relevant meetings including family group conferences and reviews
  • Participate in monthly supervision meetings with your Team Leader and complete tasks identified in these meetings
  • Undertake and participate in regular evaluations of the service and take part in annual appraisals and team planning days
  • Undertake specific task allocated by the PSP Manager – Preservation, relating to promotion of the service and the enhancement of the partnership between the team and key stakeholders
  • Contribute to the development and maintenance of a positive, supportive and collaborative team environment including the ongoing learning of all team members through the sharing of ideas and feedback from training
  • Understanding of capacity to implement EEO, WH&S, ethical practice and principles of a culturally diverse society
  • Comply with all SCMSAC Policies and Procedures
  • Other duties as reasonably directed by the CEO or delegate


Applications must address the key competencies (selection criteria):  For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2012 – 2015.