Intake & Assessment Worker- Wellbeing

  • 1 x Full Time position
  • Located in Nowra

8 April 2022


The Intake and Assessment Worker is the designated point of contact for all potential clients, their families and/or representatives providing a responsive service to move them through the pre-engagement process to service delivery. The position is responsible for the implementation of a coordinated intake process that identifies client support needs, assessment and the collation of client specific data.

The position will support an integrated health service model to increase access to programs and services to achieve health and wellbeing outcomes for Aboriginal and Torres Strait Islander people with substance use, mental health and social and emotional wellbeing needs. This will include assessing and coordinating incoming and outgoing referrals within relevant programs and services.

  • Conduct Intake screening and referral coordination, including completing relevant assessments monitoring, reviewing and allocating incoming referrals, ensuring clients are followed up and referrers are contacted in a timely manner.
  • Coordinate, update and review referral waitlists for programs and services
  • Respond to enquiries/requests for information and services related to SCMSAC
  • Attend relevant Care Discussion and Referral Allocation meetings
  • Enter information and data into relevant data managements systems in an accurate and timely manner in accordance with guidelines and procedures
  • Produce data reports as required
  • Maintain up to date client and other records
  • Manage and maintain an up to date Appointment book for Wellbeing Intakes, ensuring intake appointments are booked in and action as required.
  • Ensure Intake information is transferred to the relevant team/section/staff member and appointments are made to facilitate effective services
  • Ensure that urgent matters are transferred quickly and effectively in line with Intake procedures
  • Answer incoming phone calls and refer incoming calls to the appropriate staff member/team or take accurate messages
  • Liaise with Team Leaders around actioning new client services to ensure positive intake and commencement of service delivery
  • Liaise with internal and external stakeholders to ensure successful facilitation of NDIS plans and support client outcomes
  • Complete Client Intake Processes for new referrals
  • Filing and archiving client and other records
  • Comply with all SCMSAC Policies and Procedures
  • Understanding of and capacity to implement EEO, WH&S, ethical practice and principles of a culturally diverse society.
  • Attend and participate professionally in team, section, SCMSAC staff meetings and other meeting and provide reports and when required.
  • Other duties as reasonably directed by the CEO, Senior Manager or Supervisor

          Applications must address the key competencies (selection criteria): For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email or call 02 4448 0200.

          Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

          Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2019-2022.

          In order to keep our staff, clients and community safe, SCMSAC require all employees to be vaccinated against COVID-19 as a condition of employment.