Receptionist

  • 1 x Full Time Position
  • Located at the Jane Ardler Centre (Nowra)

Walk with our clients on their health care journey. Our Health & Wellbeing team values a balanced approach to all needs of health care: Physical, Social, Emotional, Cultural and Spiritual.

APPLICATIONS CLOSE:
31st January 2025

PURPOSE OF THE POSITION

The Receptionist is responsible for greeting clients and visitors professionally, answering and directing phone calls, and efficiently handling administrative tasks to support SCMSAC operations. The Receptionist will be responsible for the scheduling of appointments and maintaining records in SCMSAC’s client databases.

The role will provide provide professional and confidential administrative and reception services to support effective service delivery and day-to-day functioning.

KEY RESPONSIBILITIES AND DUTIES
  • Ensure all client and practice information is kept confidential.
  • Ensure every patient’s biographics are checked and confirmed when attending appointments.
  • Ensure positive and professional body language is adopted at all times when liaising with clients.
  • Answer all telephone calls and enquiries in a professional and courteous manner.
  • Attend relevant meetings. Be punctual, prepared, and ready to participate.
  • Actively participate in monthly documented support and supervision sessions.
  • Participate in relevant annual performance review.
  • Other duties as reasonably directed by the CEO or delegate.

Communication and Collaboration 

  • Maintain client confidentiality.
  • Communicate in a professional and respectful manner.
  • Report matters in line with SCMSAC’s Notifiable Events Policy.
  • Participate in decision-making and joint problem solving.
  • Build positive partnerships, both internally and externally.

Information Technology 

  • Utilise IT Systems and equipment in line with SCMSAC policy and procedure.
  • Collect and analyse data, specific to your role.

Continuous Quality Improvement 

  • Actively participate in organisational continuous quality improvement initiatives.
  • Actively participate in the implementation of outcomes from program quality audits.
  • Ensure that you are familiar with agency and program accreditations and your obligation to uphold these in your day to day role.

Child Safety 

  • Adhere to mandatory reporting requirements in line with SCMSAC Child Protection and Child Safety Policy and Procedure.
  • Complete centralised mandatory ROSH reporting process in line with SCMSAC Child Protection and Child Safety Policy and Procedure.

Workplace Health and Safety 

  • Adhere to WHS obligations as outlined in our WHS Policies/Procedures.
  • Comply with relevant PPE requirements for your role.
  • Report all incidents, hazards and risks in line with SCMSAC Policy and Procedure.
REQUIREMENTS FOR ALL VACANCIES

Applications must address the key competencies (selection criteria): For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email hr@southcoastams.org.au or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2012 – 2015.