Family Connect and Support Team Leader

  • Full Time Position
  • Fixed Term
  • 2 Positions
  • Wollongong

The Family Connect and Support Team Leader is responsible for successfully coordinating a team of Family Connect and Support Caseworkers (FCSC) to ensure the effective delivery of services and support to children, young people (CYP) and their families.

1 December 2020


The Family Connect and Support Team Leader will liaise with the Department of Community and Justice (DCJ), ensuring SCMSAC maintain a constructive and effective partnership with this key government department and other key stakeholders.

The Family Connect and Support Team Leader will establish and maintain a good working relationship with local support services that can assist the team that they are supporting. The Family Connect and Support Team Leader will have a sound knowledge of local support services and their referral pathways to ensure that families receive a timely and efficient service.


  • Provide formal and informal support to a team of PSP staff in line with SCMSAC Support and Supervision Policy
  • Develop the skills and capacity of staff through external and on the job training, including mentorship
  • Coordinate and conduct regular team meetings and case plan meetings, keeping accurate records and meeting minutes
  • Foster teamwork, goodwill and cooperation throughout teams
  • Ensure reporting of notifiable events are handled consistent with SCMSAC Policies and Procedures
  • Coordinate referrals from external stakeholders and appropriate allocation of these referrals in line with required timeframes and processes.
  • Ensure the implementation of all responsibilities details in the SCMSAC Child Protection Policy by ensuring staff are aware of their responsibilities
  • Take all necessary steps to ensure children and young people in the program are protected supported and safe from abuse
  • Ensure that good working relationships are established and maintained with local support services, as well as a sound knowledge of the local support services available to families.
  • Where applicable ensure that family case plans are completed and reviewed within designated timeframes, and facilitate the attendance of all key stakeholders at relevant meetings including family group conferences and reviews
  • Undertake and participate in regular evaluations of the service and take part in annual appraisals and team planning days
  • In conjunction with PSP Managers, assist with responses to complaints
  • Undertake specific task allocated by the PSP Manager – Preservation, relating to promotion of the service and the enhancement of the partnership between the team and key stakeholders
  • Ensure casework complies with relevant legislation and standards, including but not limited to Child Protection Laws and WH&S, and that documentation complies with the Office of the Children’s Guardian (OCG) Standards
  • Understanding of capacity to implement EEO, WH&S, ethical practice and principles of a culturally diverse society
  • Comply with all SCMSAC Policies and Procedures
  • Hold a small caseload when required
  • Other duties as reasonably directed by the CEO or delegate


Applications must address the key competencies (selection criteria):  For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2012 – 2015.