Family Connect & Support Caseworker

  • 1 x Full Time Position
  • Located in our Wollongong Office

6 October 2023


The Family Connect and Support (FCS) Caseworker provides comprehensive assessment, proactive outreach, short term case planning and coordination to achieve outcomes for vulnerable children, young people, and their families.

    • Complete a needs assessment with the family within two weeks of initial contact.
    • Complete initial case plan within three weeks of allocation for all medium and high needs families.
    • Make any identified outbound referrals for the family within four weeks of allocation, including relevant follow ups at two and six weeks post referral.
    • Ensure every family that you work with is offered the opportunity to participate in a pre and post client survey to measure outcomes.
    • Undertake and participate in regular evaluations of the service and team planning days.
    • Ensure all reportable data is entered into CDS Database in a timely manner and is ready on time for DEX reporting deadlines.
    • Contact families as allocated within two business days.
    • Ensure signed and/or verbal consent is documented on the family file.
    • Provide feedback to referring agencies regarding the family’s progress at initial engagement, major changes, and closure of the family.
    • Actively participate in community events at least two times per year.
    • Complete case notes for all interactions with families and other stakeholders within two days of interaction.
    • Attend relevant meetings. Be punctual, prepared, and ready to participate.
    • Actively participate in monthly documented support and supervision sessions.
    • Participate in annual performance review.
    • Other duties as reasonably directed by the CEO or delegate.

    Applications must address the key competencies (selection criteria): For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email or call 02 4448 0200.

    Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

    Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2022-2025.

    Being vaccinated against Covid-19 is a requirement of this role, to ensure that SCMSAC fulfils its WHS obligations. The incumbent must remain up to date with current ATAGI (Australian Technical Advisory Group on Immunisation) national advice regarding vaccines and booster shots or, provide evidence exemption eligibility.