IT Support Technician

  • 1 x Full Time Position
  • Located in Nowra (Jane Ardler Centre)

10 September 2023


The IT Support Technician works within the SCMSAC IT Team to maintain the functioning of information technology systems within SCMSAC. The role requires a strong and up to date knowledge of computer technologies, including operating systems, internet–based applications, security and backup systems, network configuration, cyber security measures, and scripting. Demonstrated competence in other technologies, such as mobile device applications, is also expected.

The IT Support Technician also works collaboratively with our IT Managed Services contractor, and other IT related services, to provide ‘on-the-ground’ support for tasks that primarily fall outside the scope of the Managed Services Agreement.

  • Review and update the IT Systems Support Tickets, ensuring that completed tickets are closed within 48 hours of the ticket being completed.
  • Data cleansing of employee workstations, within 48 hours of receipt.
  • Set up, install and configure hardware, software and other network components.
  • Run computer diagnostics, identify problems, and perform tests on computer programs and equipment.
  • Assist with decommissioning and replacing SCMSAC systems and infrastructure as required.
  • Work in conjunction with other staff, including Human Resources to on-board new employees or assist with internal transfers.
  • Manage all software within SCMSAC including, but not limited to Office 365, SharePoint and print services, to ensure software is up to date and information within these systems are accurate, including the management of licences.
  • Maintain IP phone systems and video conferencing function in conjunction with third party carrier providers and phone systems support companies.
  • Maintain an accurate inventory of all IT assets including workstations, display devices, printers, scanners, and other peripheral equipment, within 48 hours of purchase/decommissioning.
  • Proactively maintain cyber security and monitoring of all SCMSAC systems.
  • Review and test the SCMSAC Disaster Recovery Plan annually.
  • Work with third party providers and contractors, including SCMSAC’s managed services supplier, to meet SCMSAC’s technological and systemic advancements.
  • Attend relevant meetings. Be punctual, prepared, and ready to participate.
  • Actively participate in monthly documented support and supervision sessions.
  • Participate in annual performance review.
  • Other duties as reasonably directed by the CEO or delegate.

Applications must address the key competencies (selection criteria): For an Information Package containing position description, selection criteria and an employment application, please download above or contact Human Resources via email or call 02 4448 0200.

Preferred applicants will also be required to undergo a National Police Check and obtain a new paid employee Working with Children Check (as required by the Act) prior to appointment with South Coast Medical Service Aboriginal Corporation.

Salary will be in accordance with the South Coast Medical Service Aboriginal Corporation Enterprise Agreement 2022-2025.

Being vaccinated against Covid-19 is an inherent requirement of this role, to ensure that SCMSAC fulfils its WHS obligations. The incumbent must remain up to date with current ATAGI (Australian Technical Advisory Group on Immunisation) national advice regarding vaccines and booster shots.